Service
Our service levels meet and exceed the requirements of industry bodies, including the SSAIB (for CCTV, Access Control and Intruder Alarms).
But the biggest endorsement of our service excellence is referrals and customers who have remained and grown with us.
We offer service level agreements (SLAs) guaranteeing response within as little as two hours and can be available 24/7. Uniquely, we have software that allows customers to see in real-time which of our engineers is closest to them when a problem arises. London Fire & Security is used to reporting to Facilities Management companies as a first point of contact. We’re open, accountable and encourage end-users to review us against common KPI’s.
London Fire & Security service levels reflect development of people not just solutions.
Our staff are trained as project managers as well as engineers. The company’s transparent billing practice produces trust and repeat business. We offer:
Ongoing vigilance by employees Redcare alarm receiving centre (ARC) monitoring
Ongoing vigilance by employees Scheduled maintenance to reduced total cost of ownership (TCO)
Ongoing vigilance by employees Formal reporting
London Fire & Security optimises service processes as carefully as we optimise our system designs.
We get it right at planning stage in order to minimise your service cost. Our engineers talk to you in jargon-free English and always strive for Best Practice during system servicing to encourage:
Early diagnosis of new evolving threats
Preventative maintenance by staff
Ongoing vigilance by employees
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With London Fire & Security’s Security Solutions You Can:
- Qualify and quantify actual threats
- Protect your assets, information and brand reputation
- Create a security infrastructure with the right security policies, processes, architecture and expertise in place
- Clearly and accurately report risk status and return on security investments back to the business
- Reduce the cost and complexity of managing multiple security vendors and support contracts. We will be your single point of contact and accountability
- Make informed decisions about immediate priorities and strategic business plans to improve security
- Implement effective cloud security and mobile security
- Replace capex with opex through our outsourced and managed security services
- Gain access to and leverage otherwise scarce and expensive security specialists
- Engage security professionals that are recognised for their depth of expertise and passionate client delivery − our globally connected teams will deliver the best solutions to your security needs, anywhere in the world
Our security teams can assist you to realise your security objectives through the following services:
- Technology Lifecycle Management Assessment: This engagement will give you complete understanding of, and visibility into, the security health of your networking environment.
- Managed Security Services: Leave it to us to provide end-to-end operational management of your IT and security assets.
- Our Security Architecture Assessment is a flexible engagement through which we undertake a detailed assessment of your security architecture, from policies to technical controls.
- Uptime: We provide proactive, multi-vendor support and maintenance services to help you maximise the availability of your IT estate while optimising your total IT support spend.
- Security has multiple touch-points across your business. Let us help you ensure that all your security needs are met, including
- Infrastructure security: As new security threats continue to arise and evolve, a robust security posture is critical to protect your business, your assets and your reputation.
- Secure mobile access: Accelerate the productivity of your workforce and embrace innovation… while protecting sensitive data.
- Data leakage prevention: We assist you to protect the data that matters wherever it is in the organisation – at rest or on the move.