Our service levels meet and exceed the requirements of industry bodies, including the SSAIB (for CCTV, Access Control and Intruder Alarms).
But the biggest endorsement of our service excellence is referrals and customers who have remained and grown with us.
We offer service level agreements (SLAs) guaranteeing response within as little as two hours and can be available 24/7. Uniquely, we have software that allows customers to see in real-time which of our engineers is closest to them when a problem arises. London Fire & Security is used to reporting to Facilities Management companies as a first point of contact. We’re open, accountable and encourage end-users to review us against common KPI’s.